Frequently Asked Questions
Find answers to common questions about our listing services
Token Listing
Create an account, submit a listing application through your dashboard, and provide all required project information including whitepaper, tokenomics, and team details.
The review process typically takes 2-4 weeks. Complex projects may require additional time for thorough evaluation of technical and legal aspects.
Projects must have: a working product or clear roadmap, transparent team information, audited smart contracts, active community, and comply with legal regulations.
Application Process
Required documents: project whitepaper, team information and KYC, tokenomics details, smart contract address and audit report, official website, active social media channels, and legal compliance documentation.
You can submit up to 3 active applications simultaneously. Once an application is completed (approved or rejected), you can submit additional applications.
Track your application in real-time through your dashboard. You'll receive email notifications for all status updates and can view detailed progress at any time.
Yes, contact our support team through the ticket system to request updates to your application. Significant changes may require review process restart.
Listing Fees
Listing fees vary based on project type, market cap, and listing tier. Detailed fee structure is provided after initial application review. Contact support for specific pricing.
We accept cryptocurrency payments in major networks: Ethereum (ERC-20), BSC (BEP-20), Tron (TRC-20), and Polygon. Specific payment details are provided upon approval.
Listing fees are non-refundable once the review process begins. However, if your application is rejected during initial screening before in-depth review, you may be eligible for a partial refund.
Beyond the initial listing fee, there may be additional costs for: featured placement, marketing packages, priority support, or custom integration requirements.
After Listing
You'll receive payment instructions and listing timeline. After payment confirmation, your token will be integrated into our trading platform within 5-7 business days.
Featured placement on the homepage and calendar is based on listing tier, market cap, and promotional packages. Contact us for featured listing options.
Yes, token delisting can be requested through support tickets. Note that listing fees are non-refundable, and delisting may affect your project's reputation.
Support
Create a support ticket from your dashboard. Our team responds within 24 hours on business days (Monday-Friday). For urgent issues, mark your ticket as high priority.
We provide detailed feedback explaining rejection reasons. You can improve your project based on this feedback and resubmit after addressing the identified issues.
Yes, we offer optional marketing packages including: announcement posts, featured placement, social media promotion, and email marketing to our user base.
Still have questions?
Can't find the answer you're looking for? Please contact our support team.
Contact Us Create Support Ticket